Frequently Asked Questions

FAQ

Here are a few of our most frequently asked questions.
If your question is not listed below then please feel free to get in touch and we will happily answer any questions you may have.

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Do you require a deposit to secure a booking?

To secure your date, we require a non returnable deposit of £100 to confirm your booking. Once paid you recieve your deposit receipt and confirmation of date.

The balance payment is then due by 30 days prior to the event date.

We allow 48 hours between quoting and confirming your booking, unfortunately, we cannot hold dates after this time but the quote will still stand for you if a particular date you have chosen is available.

What music will you play?

We carry a wide range of music, with a large selection of artists, genres and general songs.

Upon booking we give you the opportunity to pass on your top 20 personal playlist favourties that you would like to hear on the evening. This only needs to be sent 15 days prior to give you maximim time to choose. 

We tailor the style of music based on the type of event, we also welcome requests from you and your guests on the night.

We also offer you to submit a ‘do not play’ list – if there’s anything you wouldn’t like to be heard please let us know and we’ll avoid those selected choices.

How long does it take you to setup?

This depends on your choice of setup and access; however for our standard setups we would usually request just 60 minutes so that we can have everything set up ready for the arrival of your guests.

We kindly ask that you provide the access times of your chosen venue and also if there are any stairs as this may cause a delay.

Can we meet you before the date?

We like to meet all of our clients before the date so we can discuss all of the necessary details to ensure we have everything ready for the celebration day.

You are more than welcome to request more than one meeting – we love to keep in touch so please feel free to contact me if you have any questions that need answering.

How much do you charge and how can we pay?

Pricing
We are totally transparent with our pricing models as can be seen throughout the website. We feel this creates a more trusting and open relationship.

The only addition in price, may be a surplus in distance travelled just to cover fuel costs only. Anything area that we cover outside of this will be £25 extra.

Payments
Upon booking, we require a non returnable deposit to confirm your booking and the balance of the function must be made in full by 30 days prior to the event.

We accept payments via Cash or Bank Transfer – further details on payments will be supplied upon enquiry.

How will you present yourself?

We ensure we dress appropriately for your event, for celebrations we’ll usually wear a black tailored Song’N’Dance polo shirt with dark trousers and shoes.

For weddings, we will dress in a smart black suit & shirt – if you’d prefer something a little more unique please let us know.

During setup and pack down times our team may be in slightly different branded work clothing – this will be before your guests arrive and after your guests leave.

Can we add any extras after initial booking?

Your are more than welcome to supplement your booking with additional services after your initial deposit and booking confirmation.

We strive to ensure your celebration is the best it can be and our fantastic range of additional services can be found in our extras section in the top menu.

Are there any other personal requirements?

All I ask for is for somewhere appropriate to get changed and for some access to some cold mineral water for refreshment.

If the earlybird breakfast set is booked, then I just request a hot meal is provided.

We didn't invent celebrating,

We just perfected it.

Mark Bennett

07816 549288

mark@songndance.co.uk

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